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Our care home has been adapted over the years to provide a warm and comfortable home for our residents. We are situated in a quiet residential area of Dursley and it is in private ownership. The property is tastefully decorated and often referred to as having a home from home atmosphere.
Come and see for yourself why we are so proud of our Dursley based care home. Visit us any time and we will show you around the home and introduce you to the people, who day in day out, make The Hollies something to be proud of. Whether it's relaxing in your own room, enjoying a chat with friends or watching tv before dinner, life at our care home is essentially what you want it to be.
Management and Staff:
As one of the premier homes in the Dursley area, staff training is high on the list of priorities. The hard working staff are headed up by an experienced Care Manager who ensures all residents are secure, and content 24 hours a day.
♦ The Hollies
♦ Drake Lane
♦ England GL11 4HS UK
♦ Tel: 01453 541 400
Testimonial: "This care home has a friendly caring atmosphere. The relatives are treated with kindness and respect. The staff seem to be well trained and regularly updated. Relatives can have access any time, and can also join in activities and have meals with the residents. Regular meetings are held with residents, relatives and staff. Activities and physio input happens on most days"
Testimony By: Valerie S...... (Daughter of resident) - 29/10/2013
Testimonial: "I moved my mother from another home in Dursley as a result of a series of worrying incidents there. When I first visited this home I was immediately struck by the most pleasant and welcoming atmosphere (first impressions are so important) and the consummate professionalism of the staff I met, particularly Michael. After an initial period of difficulty in settling in she improved tremendously"
Testimony By: Patrick F...... (Son of resident) - 18/08/2013
Testimonial: "My wife, Elsie, is here receiving care and physiotherapy treatment after breaking her hip on holiday in Portugal. The treatment, and care, for my wife whilst at has been first class. I can only say, all the staff here are so very helpful and caring, and wonderful in every way"
Testimony By: Eddie B...... (Husband of resident) - 01/08/2013
Testimonial: "The Hollies is truly excellent. It has a good atmosphere and is well managed. She always receives excellent and nutritious meals. She is wheelchair bound but this does not present a problem. The staff are friendly and caring. I can't imagine my wife would find a better place. Relatives are always made to feel welcome"
Testimony By: Percy P...... (Husband of resident) - 22/07/2013
Testimonial: "For the ten years my dad was resident at The Hollies, he was well cared for, all his needs were met. He had a good relationship with all the staff and thought of them fondly"
Testimony By: Tracey A...... (Daughter of past resident) - 07/07/2013
We give food a very high priority. All meals are prepared in our modern kitchen using fresh ingredients. Special diets are catered for and residents suggestions regarding the make up of the varied menus are encouraged. Meals may be taken in our elegant dining room, or in the residents own room if preferred. We very flexible and are more than happy to accommodate your routine.
♦ Breakfast: (7:00am - 9:00am)
♦ Morning Tea: (10:30am - 11:00am)
♦ Lunch: (12:00pm - 13:30pm)
♦ Afternoon Tea: (3:00pm - 3:30pm)
♦ Evening Meal: (5:00pm - 6:00pm)
♦ Supper: (7:00pm - 9:00pm)
Consists of a choice of porridge, cereals, toast and jam or marmalade, various fruit juices. We also offer scrambled or boiled eggs on alternate weekdays with a choice of cooked breakfast on Sundays.
A two course lunch is provided consisting of a choice of main meal, followed by a sweet and choice of cold drinks, tea or coffee.
Typical Evening Meal:
A two course evening meal is offered consisting of homemade soup followed by a choice of main meals, cold salad or choice of sandwiches. This is also followed by either tea or coffee.
In the evening a choice of sandwiches and home-baking are served together with tea and coffee, or milky drink if you would prefer. Night staff serve another cup of tea and toast at 9.00pm.
Activities are an important part of the daily life at our home. The Activities Organisor develops individual activity schedules tailored to the personal lives and interests of our residents. We provide a mix of weekly activities from entertainment to workshops, days out and social events.
Participation is entirely voluntary and families are regularly invited to take part. To further improve their feeling of well-being we provide our residents with weekly visits from locally based, hairdressers, chiropodists, reflexologists and religious leaders of all denominations.
♦ Art and crafts workshops
♦ Regular music and dance activities
♦ Annual events such as Birthdays and Christmas
♦ Bingo, concerts and quizzes
♦ Occupational therapy
♦ Manicure and pedicure
♦ Regular outings to performances, picnics and restaurants
♦ Pamper Sessions
♦ Chair Football
With our staff on hand at all times, each activity is designed to mentally and physically stimulate our residents, and to enhance their quality of life and wellbeing. This helps our staff to get to know each and every resident, and take pride in listening, understanding and responding to their needs.
Our home welcomes residents who are funded by Local Authority and those who are privately financed. Fees depend on the particular accommodation chosen and the care needs of the resident. We are happy to organise additional services which are requested by the resident or their family.
Our fees are charged on a weekly basis, and this year these fee levels have been increased by 2.5%. Fees for privately funded residents are negotiated on an individual basis. This year these fees have been increased by 3.25%. Fees are increased annually in April, and we will advise residents or their representatives as soon as possible of the new rates applicable. The fees for our care home for the year commencing April 2013 are:
Whilst in our care it is important that your personal belongings are safe. In order to ensure this we would ask that all valuables and money are handed to the admin office for safe keeping. The home cannot be held responsible for valuables not handed in.
In order to ensure all residents have access to their money, should it be required, the home operates a pocket money service. This allows residents to keep small amounts of cash in the safe which can be accessed daily through the admin office. An out-of-hours fund is held by the Person in Charge and can be accessed by staff at the weekend in the case of emergencies. All balances are checked monthly by the administrator and countersigned by a member of the management team.
Question: Can we see any documentation as to the Home and Care standards?
Answer: Yes, the Home's Care Quality Commission Inspection Reports can be found on display at our Care Home, also by visiting www.cqc.org.uk and searching for our latest on-line Inspection Report.
Question: Will I have a Care Plan?
Answer: Yes, a Care Plan will be tailored to meet your individual needs. You can be closely involved with this if you wish. It will be reviewed on a regular basis and a copy can be obtained from your Named Carer.
Question: What is the continuity and level of staffing in the Home?
Answer: We are very fortunate that our staff remain loyal and committed to our care home and have therefore remained in continuous service for quite some time. Staffing levels are always set to ensure that staff have time to care for our resident's needs.
Question: Who will look after my medicines?
Answer: All medicines prescribed by a Doctor are stored in secured medicine cabinets and are dispensed at the prescribed times by the Senior Carer on duty. If you are able to look after your own medicine, this can be arranged.
Question: Does the home have a formal contract stating terms of Residency?
Answer: Yes, we have a full and comprehensive contract that has been worded in accordance with the Office of Fair Trading guidelines to ensure ease of use. A copy of our contract can be quickly arranged should the need arise.
Question: Is the Care Home Registered?
Answer: Yes, the Home is registered with the Care Quality Commission to care for 70 residents and is managed by Julie Morrison our Registered Manager with considerable years of experience.
Question: What happens before I come into the Home?
Answer: The Care Manager, or a senior member of the management team will make an appointment to visit you at home or in hospital. This enables us to carry out an assessment of your care needs.
Question: What happens if I need some assistance?
Answer: Although you may need some help in caring for yourself, we hope you will continue to undertake those daily tasks you are currently able to do. Your "personal carer", will plan a programme to ensure you get all the help you need.
Question: Can I bring my own items of furniture?
Answer: Yes, as long as the items are able to fit practically within your room and meet the necessary fire safety regulations.
Question: Can I have a pet?
Answer: This might be possible but, of course dependent on the care needs of the pet. We would certainly give it serious consideration.
Question: Can I have a lie in if I feel like it?
Answer: Of course you can. You can simply request breakfast at a later time.
Question: Can my family and grandchildren visit me?
Answer: Yes, we think this is very important, and as well as calling to see you, we would like them to become involved in the life of the Home. You can also choose a day to have meals with your family and/or friends.
Question: What if I need to see a Dentist or the Optician?
Answer: We have a visiting Dentist and Optician who will call whenever needed.
Question: What arrangements are made to cater for religious requirements?
Answer: We have links to most of the local church and religious organisations, and your own Spiritual Leader is welcome to visit you at any time. Families or friends are welcome to take you to organised services.
Question: Do you accept residents who suffer from dementia?
Answer: Yes, some of our residents within our care home have dementia and the staff have the requisite skills to care for them.
Question: Will I have to sell my house prior to moving into care?
Answer: A financial assessment will have to be undertaken to establish your personal situation. If requested we will direct you to a number of independent financial consultants who will be able to advise you.
Question: What is a Top Up?
Answer: A Top Up is the difference between what the local authority contribute towards the cost of care accommodation and what the resident or their third party has to pay.
Question: Does the Hollies specialise in any types of care?
Answer: Yes we do, dementia care, palliative care, respite care, convalescent care and physiotherapy is available at our home.
Question: Can I visit my family
Answer: Yes we encourage all our residents to maintain social ties with families & friends at all times. Just let us know before leaving the home to meet the requirements of our Fire Safety Procedures.
Question: What happens if I go in to hospital?
Answer: If you require a hospital admission your room remains vacant until you are ready to return. Arrangements for the room can be made if the stay in hospital is likely to be more than four weeks.
Question: I am a quite fussy about my food, will this be a problem?
Answer: Your dietary needs will be identified and discussed as part of your pre-admission assessment. Our chefs have many years experience and to date we have always met the individual needs of each resident.
Question: What other facilities are available?
Answer: Passenger lift, wheelchair access, garden for residents, phone point in own room, tv in own room, and it should be noted that smoking is only allowed in the designated area.
Question: Are there any Languages spoken other than English?
Answer: Polish and Tagalog
Question: What is an Advance Directive and do I need one?
Answer: Advance directives (also known as living wills) allow you to outline the treatment and care you would like in the future, when you may not be able to communicate your wishes. It is up to you to decide if it relevant.
Question: Can Regency House help me with the Advance Directive?
Answer: We would recommend that you involve your doctor in writing your advance directive as he will be able help you go through the issues involved. Also, speak to your close friends or relatives regarding this matter.
Question: Where are the nearest shops in Dursley?
Answer: Just a short level walk approximately half a mile away.
Question: Is there a nearby Dursley park?
Answer: Yes, only a matter of 300 yards or so away.
Question: Where is the nearest bus stop to visit Dursley town centre?
Answer: It's just a matter of minutes away by foot.
Question: Where is the nearest railway station in Dursley?
Answer: It's approximately 10 minutes away by car.
Question: How many rooms are you registered for?
Answer: We are currently registered for 18 single rooms, 1 shared room, and 16 rooms are en-suite.
Dursley's The Hollies ... Latest News ... Friday 30th September 2016 ... We currently have a bed vacancy for a lady or gentleman and if you wish to make an enquiry please telephone our Care Manager on 01453 541 400 ... More views of our Dursley home are on view below
Kindly phone our Care Manager on 01453 541 400 to make an appointment. Alternatively, if you complete the form below we shall respond as soon as.
Service Provider: Littlecombe Park Ltd
Care Manager: Valerie Watson
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